Matters Intermediate Workbook without key

It turns out that looking at things from other people's point of view is practically the secret of success. Empathy doesn't necessarily mean being self-sacrificing. Far from it. Understanding how someone else sees things doesn't imply that you'll act in his interest; in some situations—in war, for example— you want to do exactly the opposite. Most makers make things for a human audience. And to engage an audience you have to understand what they need. Nearly all the greatest paintings are paintings of people, for example, because people are what people are interested in. Empathy is probably the single most important difference between a good hacker and a great one. Some hackers are quite smart, but practically solipsists when it comes to empathy. It's hard for such people to design great software, because they can't see things from the user's point of view. One way to tell how good people are at empathy is to watch them explain a technical matter to someone without a technical background. We probably all know people who, though otherwise smart, are just comically bad at this ...»